Shipping & Returns

Shipping Information

At McKinley Geschaft, we strive to ensure that your shopping experience is seamless and enjoyable. Below you will find detailed information about our shipping options, delivery times, and order processing.

Order Processing

Orders are typically processed within 1-2 business days. Once your order is processed, it will be shipped using one of the following methods:

  • Standard Shipping: Delivered via DHL or FedEx, with an estimated delivery time of 10-15 business days after dispatch. Shipping fee: €12.95.
  • Free Shipping: Available for orders over €50, delivered via EMS with an estimated delivery time of 15-25 business days after dispatch.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow the steps below:

Return & Exchange Process

  1. Check the Item: Ensure that the item is in its original condition, unused, and with all original packaging and tags.
  2. Contact Us: Send an email to [email protected] with the subject „Rücksendung/Umtausch Anfrage“ and include the following information:
    • Your order number
    • The item you wish to return or exchange
    • The reason for the return or exchange
  3. Receive Return Instructions: We will email you with return instructions and a return address.
  4. Ship the Item: Securely package the item and send it to the provided address. Please use a trackable shipping service.
  5. Confirmation of Return: Once we receive the item, we will initiate the refund or exchange process.

Refund Timeline

After we receive and inspect the returned item, the refund will be credited to your original payment method within 5-7 business days. Please note that it may take a few additional days for the refund to appear on your bank or credit card statement, depending on your financial institution.

Non-Returnable Items

Please be aware that certain items cannot be returned or exchanged for hygiene reasons. These include:

  • Brillen (Eyeglasses)
  • Pflegemittel (Care Products)

Contact Us

If you have any further questions about our shipping or return policies, please do not hesitate to contact us at [email protected] or by phone at +49 221 1234567.

Thank you for choosing McKinley Geschaft!